At Djinn, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery. To be eligible for a return, please ensure that:

  • The item is unused, undamaged, and in the same condition that you received it.
  • The item is in its original packaging, including all accessories, manuals, and promotional items (if applicable).
  • You have proof of purchase, such as an order confirmation or receipt.

Please note that certain items may not be eligible for return, including:

  • Final sale items
  • Personalized or customized products
  • Gift cards

2. How to Initiate a Return

To start a return, please contact our customer support team at [Insert Customer Support Email] or call us at [Insert Phone Number]. Provide your order number, the reason for the return, and any relevant details about the item.

Once your return is approved, we will provide you with instructions on how to send the item back to us. Please note that customers are responsible for the return shipping cost unless the item arrived damaged, defective, or incorrect.

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by providing:

  • A replacement item at no additional cost
  • A full refund, if a replacement is not available or preferred

For verification, we may request photos of the damaged or defective item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5-10 business days. The refund will be issued to the original payment method used during purchase.

Please Note:

  • Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.
  • Processing times for refunds may vary depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item, please contact our customer support team to initiate the exchange process. Exchanges are subject to product availability. If the desired item is not available, you may choose to receive a refund or select an alternative product.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-designed products
  • Gift cards
  • Clearance or final sale items

If you have questions about the return eligibility of a particular item, please reach out to us before making your purchase.

7. Return Shipping Instructions

For approved returns, please use a trackable shipping method and consider purchasing shipping insurance. Djinn is not responsible for items lost or damaged in return transit. We recommend retaining proof of shipment and tracking information.

8. Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped. After this period, we are unable to guarantee a cancellation as the order may already be in progress. In this case, please refer to our standard return policy for further instructions.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us. Our customer service team is here to assist you:

Djinn Customer Support
Address: Unit 4, 8 Totem Road, Coconut Grove, Darwin, Northern Territory, 0810
Email: djinn@skillscapent.com.au

Conclusion

At Djinn, we are committed to making your shopping experience positive and worry-free. We appreciate your business and are dedicated to providing you with quality products and responsive support.